F.A.Q

Product

  • How long will my Monastery products last?

    Monastery skincare products are handmade in small batches right at our studio in San Francisco, CA. They are formulated to have a shelf life of 3-6 months after opening. These products are made without salts and alcohols which can irritate the skin, but this means they are delicate. Please take care to store the products in a cool place, out of direct sunlight. Oils and balms should be used within 6 months and gels should be used within 3 months.

  • Does Monastery use salts or alcohols?

    We do not use added salts or alcohols in our products. Sodium Hyaluronate (Hyaluronic Acid) is the only salt compound in any of our products.

  • Are Monastery products vegan?

    All products are vegan except for Flora which contains a small amount of beeswax.

  • Are Monastery products hypoallergenic?

    We do not use any synthetic fragrances or ingredients which can be irritating to the most sensitive skin. However, please reference our product ingredient lists if you are concerned about an allergy.

  • Are your ingredients organic?

    Our oils and ingredients come from all over the world. We always use the highest quality ingredients we can find, and buy organic ingredients whenever they are available. If we cannot find an organic option, our ingredients are almost certainly from wild harvests.

  • Are your products cruelty free?

    Yes!

  • Should I refrigerate my products?

    You definitely can, especially if you use them slowly or like to stock up. Refrigeration will at least double their shelf life.

  • Do you sell a spatula for Attar?

    We don't at the moment, but we hope to create one soon. We find, however, that most of our clients like to apply it directly with their clean fingers.

  • Do you offer smaller sizes?

    Not yet, but make sure to sign up for our newsletter, Utopia, to find out about new launches.

  • Are your products safe for children or pregnancy.

    Yes. In fact, our founder used Attar on her baby's diaper rash, gold on his acne, and XX on his cradle cap.

  • Can a product be modified for me?

    This is getting harder and harder for us to do—but send us a note, and you might be surprised. We want everyone to experience our products and be able to enjoy them and if an allergy to a nut or etc keeps you from doing that, we want to help if and when we can.

  • Are essential oils safe?

    Yes, but that doesn’t mean your skin will react well to them. We formulate based on the belief that the majority of people have sensitive skin, so we’ve taken serious precautions to choose the least irritative oils derived from the purest extraction methods, of the highest quality and formulate without essential oils that are known common irritants.

  • Do you still give facials?

    Absolutely, you can find Athena at Monastery Studio in San Francisco. Athena has also personally trained her apprentices who you can also book with.

  • I'm on a budget, where I should start?

    Start with our Rose Cleansing Oil! It’s one of our most beloved products and not only is cleansing the basis of any good skincare routine, but this one helps with everything from dryness and irritation to fine lines, acne.

  • Do you offer samples?

    Yes, by request! Please include what you’d like to try in the notes section at checkout. At this time we can only offer samples included with orders.

Shipping & Returns

  • Does Monastery accept returns or exchanges?

    We want you to love every part of your Monastery experience. If you’re unhappy with your purchase, please reach out to us at sales@monasterymade.com.

  • There was a mistake in my order what should I do?

    Please reach out to us at sales@monasterymade.com and we will correct your order!

  • Do you have a phone number I can call into?

    It's easiest to reach us by email at information@monasterymade.com

Didn’t find THE INFO you were looking for?

Email us at information@monasterymade.com

or call us at 415-269-4512.

Monday through Friday, from 9am - 6pm
(PST) excluding public holidays.