FAQ

How long will my monastery products last?

Monastery skincare products are handmade in small batches out of our studio in San Francisco, CA. They are formulated to have a shelf life of 3-6 months after opening. These products are made without salts and alcohols which can irritate the skin, but this means they are delicate. Please take care to store the products in a cool place that is out of direct sunlight. Oils and balms should be used within 6 months and gels should be used within 3 months.

 

does monastery accept returns or exchanges?

Due to the delicate, handmade nature of our products we cannot accept returns or exchanges. All items are final sale. However if your products arrive with any defects, we would be happy to send you a replacement.

 

Does monastery use salts or alcohols?

We do not use added salts or alcohols in our products. Sodium Hyaluronate (Hyaluronic Acid) is the only salt compound in any of our products.

 

Are monastery products vegan?

All products are vegan except for our balms which contain small amounts of beeswax. However, the majority of thickening agents in balms are floral waxes.

 

Are monastery products hypoallergenic?

We do not use any synthetic fragrances or ingredients which can often be irritating to the most sensitive skin. However, please reference our product ingredients lists if you are concerned about an allergy.

 

are your ingredients organic?

Our oils and ingredients come from all over the world. We always use the highest quality ingredients we can find and buy organic ingredients whenever they are available. If we cannot find an organic option, our ingredients are almost certainly from wild harvests.